Terms of Service
Clear, transparent terms for our hosting services. Last updated: January 2025
Introduction
These terms of service govern your use of SnTHostings website and services. By using our services, you accept these terms in full and without reservation.
Reasonableness
By using our services, you agree that the exclusions and limitations of liability set out in these terms are reasonable. If you do not think they are reasonable, please contact us at [email protected] to discuss your concerns.
Account Setup
Setup Process
We will set up your account after we have received payment and completed fraud screening with our payment partners.
You must provide an email address that is not hosted on the domain(s) you are signing up for. This email will be used for all account communications, abuse notifications, and support. Keep this address current and accessible at all times.
Acceptable Usage Policy
Zero Tolerance Policies
We maintain a zero tolerance stance against spam, bulk emailing, and unsolicited messages. This includes “safe lists” and purchased email lists.
- Instant termination for sending spam – no second chances
- Getting our mail servers blacklisted results in immediate termination
- Backup retrieval (if available) costs $30 per backup
Prohibited Content & Activities
🚫 Never Allowed
- Child pornography or abuse material
- Topsites
- Public/Private proxy scripts
- Anonymizers
- Tor servers
⛔ Security Violations
- IP scanners
- Brute force programs/scripts
- Mail bombers/spam scripts
- Bitcoin miners
- Unauthorized security tools
💰 Financial Violations
- Escrow/bank debentures
- Investment sites (unauthorized)
- Prime bank programs
- Counterfeit merchandise
- Fraudulent schemes
🎮 Resource-Intensive
- MUDs/RPGs/PBBGs
- Bulk email scripts
- IRC bots (unattended)
- File hosting services (shared hosting)
Copyright & DMCA
While SnTHostings does not fall under DMCA jurisdiction, our USA-based servers do. We will provide reasonable time to resolve DMCA requests. Failure to comply results in suspension.
Infringing on copyrights or trademarks is strictly prohibited. Offering counterfeit merchandise or repeatedly violating copyright laws results in immediate account termination.
We may suspend or isolate your service immediately and without prior notice upon receipt of a credible third-party abuse complaint, pending investigation.
Disputes & Service Refusal
Dispute Resolution
Any disputes will result in service suspension until resolved. Public disputes (forums, blogs, social media) will result in immediate suspension.
Service Refusal Rights
We reserve the right to refuse service to anyone for any reason. If you’re an existing client, we’ll provide a minimum of 48 hours to transfer your data. Failure to respond to abuse department emails within 24 hours may result in suspension or termination.
Payment Agreements
Non-Payment Consequences
Services interrupted for non-payment:
- Subject to 10% late fee
- Data unavailable until reconnection or alternative arrangements
- Data destroyed 7 days after suspension
- We’re not responsible for data loss or business damage
Log in to your client area regularly to check for upcoming invoices. We send email reminders, but it’s your responsibility to ensure correct email addresses and inbox delivery.
Chargebacks & Disputes
Any chargeback results in:
- $30 Terms Violation Fee to retrieve data/backups
- Immediate service suspension
- No refund eligibility
- Permanent blacklist from all services
PayPal disputes are considered fraudulent acts and result in suspension until case closure.
Debt Collection
If your account accumulates debt, we may pass details to third-party collection agencies or sell the debt. This may result in fees up to $100.
Price Changes
We reserve the right to adjust prices, resources, and subscription fees to align with market conditions and inflation.
Service Level Agreement (SLA)
99% Uptime Guarantee
SnTHostings provides 99% uptime for internet transit and electrical power across all eligible services:
- Shared Hosting
- Cloud Servers
- Remote Desktop Protocol (RDP)
- Seedbox
- VPS
- Dedicated Servers (deployed after September 1, 2014)
SLA Credit Terms
Available to direct clients only (not resellers)
Credits provided as account credit (non-transferable)
Calculated from ticket opening to resolution
Account must be in good standing
Claims must be made within 24 hours of resolution
Processing takes up to 15 days
SLA Exclusions
- Scheduled maintenance
- Terms & conditions violations
- DDoS attacks (unless advanced protection purchased)
- Bandwidth carrier outages
- Blocked IPs in firewall
- Acts of God, natural disasters
- Circumstances outside company/datacenter control
Cancellations & Refunds
3-Day Money-Back Guarantee
We offer a legitimate 3-day money-back guarantee for qualifying services. You can request a refund if you have a legitimate problem from our end.
Note: Transaction fees charged by payment gateways are non-refundable.
✅ Refund Eligible
- Shared Hosting
- Seedbox
- Remote Desktop Protocol
❌ No Refunds
- Cloud Servers
- Dedicated Servers
- Server Management
- SSL Certificates
- Customized services/orders
Refund Eligibility Requirements
Important Restrictions:
- Only first-time accounts are eligible
- Previous customers who return are not eligible
- Multiple accounts are not eligible
- Terms violations waive refund rights
Cancellation Process
To cancel services, submit a written cancellation request via our cancellation form no less than 5 days before your renewal date.
Dedicated Server Reclamation
Dedicated servers are subject to reclamation and content deletion if payment is not received by the due date. Late payments do not automatically reactivate virtual or dedicated servers.
Account Security & Resource Usage
Your Security Responsibilities
You are responsible for ensuring scripts and programs installed under your account are secure, with proper directory permissions (755 or more restrictive when possible).
Compromised accounts:
- May be disabled or terminated
- Terms violation fees may apply if not cleaned up after notification
- Account remains disabled until security issues resolved
Disk Usage Policy
Shared space may not be used for storage of media, emails, or other data as offsite storage, email hosts, or FTP hosts.
We reserve the right to review accounts for excessive CPU, disk space, or resource usage that violates our terms. Actions may include termination, additional fees, or content removal.
Resource Restrictions
Users may not:
- Run stand-alone, unattended server-side processes
- Run software interfacing with IRC networks
- Schedule cron entries with intervals less than 10 minutes
- Use dedicated IPs for non-SSL purposes
Data Migration
We reserve the right to migrate your account/data between data centers to comply with policies, local laws, or for technical reasons, without prior notice.
Legal Provisions
Breach of Terms
Without prejudice to our other rights, if you breach these terms, we may take actions including:
- Suspending your access to services
- Prohibiting future access
- Blocking your IP address
- Contacting your ISP to request access blocking
- Bringing court proceedings
Unenforceable Provisions
If any provision of these terms is found unenforceable under applicable law, that will not affect the enforceability of other provisions.
Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and SnTHostings regarding your use of our services, superseding all previous agreements.
End of Life Policy
Technology evolves rapidly. Periodically, products may be discontinued or reach “end of life” due to enhancements or vendor discontinuation. We make every effort to maximize the lifespan of all software and hardware.
Records, Logs & Retention
You acknowledge and agree that SnTHostings, as a service provider under the Information Technology Act, 2000 and the CERT-In directions dated 28 April 2022 issued under Section 70B(6):
(a) collects and validates subscriber identification information, including your name, address, contact details, email address, period of service, IP addresses allotted to you, purpose of hiring the service, and ownership/organisational details;
(b) retains such information for at least five (5) years following termination or cancellation of your account, or longer where required by law;
(c) enables and securely maintains logs of its own ICT systems — including authentication, provisioning, network flow and IP-allocation records — for a rolling period of at least 180 days;
(d) may store such records within or outside India, and will produce them to CERT-In, law enforcement, or any competent authority upon lawful demand, without further notice to you where such notice is prohibited;
(e) may retain and disclose such records as necessary to investigate and respond to abuse complaints.
You consent to the above as a condition of service.
Grievance Officer
Name: Harsh Jain · Designation: Grievance Officer
Email: [email protected]
Complaints are acknowledged within 24 hours and disposed of within 15 days of receipt, in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Disclaimer
SnTHostings shall not be responsible for any damages your business may suffer.
SnTHostings makes no warranties of any kind, expressed or implied, for services we provide. We disclaim any warranty of merchantability or fitness for a particular purpose, including loss of data from delays, non-deliveries, wrong delivery, and service interruptions.
You agree to indemnify, defend and hold harmless SnTHostings, its proprietor, employees and agents from and against any and all claims, demands, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) any content you transmit, host or store; (c) your breach of these Terms or the Acceptable Usage Policy; (d) any activity originating from IP addresses or servers allocated to you, including unauthorised scanning, probing, brute-force attempts, or any activity directed at third-party systems; and (e) your violation of any applicable law or the rights of any third party. This obligation survives termination of your account.
Limitation of Liability
In no event will SnTHostings be held liable for:
Company Information
SnTHostings Hosting Services
Registered Address:
Ambegaon Budruk
Pune, Maharashtra 411046
India
Contact:
Email: [email protected]
Website: www.snthostings.com
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