Service Level Agreement

SnTHosting will provide 99% uninterrupted transit to the internet and 99% uninterrupted electrical power to each Shared Server, cloud servers, Remote Desktop Protocol, Seedbox, VPS and Dedicated Server ( Deployed from 1 September 2014 ) In the event that we can’t provide 99% uptime, clients are eligible to receive an account credit proportionate to the amount of time that the affected service was inaccessible.

Network Uptime

SnTHosting provides up 99% Uptime. However if any given time the server is down, then we compensate it real good as well.

Terms

• • SnTHosting only offers these agreements to direct clients only. SnTHosting is not liable for resellers.
  • SnTHosting only offers SLA as an account credit. (Can’t be transferred)
  • SLA Credit is calculated from the time when the initial ticket is opened to the issue resolved.
  • Any customers account not in good standing, is not eligible for SLA credit.
  • Any client servers disconnected/suspended due to a violation of the T&C’s is not eligible for SLA credit.
  • All SLA claims must be made to billing department within 24 hours of the issue being solved. SLA credit may take up to 15 days to authorize, process and applied to the client’s account.

• SLA credits can’t be stacked. (EG: claiming for network downtime as well as power downtime)
• Any failure outside the data centers ( EG: Bandwidth carrier outages ) are not eligible for SLA credit.
• Blocked IP in the server’s firewall is excluded from SLA agreement.
• To make it a valid downtime, a connection must be refused at the servers IP address.
• Scheduled Maintenance is not included in the SLA.
• DDoS attacks are not covered by the SLA unless you have purchased our advanced DDoS protection service.
• An act of God, including weather, natural disasters, or any other disaster outside the control of the company or data centers, is not eligible for SLA credit.

ACCEPTABLE USAGE POLICY

DMCA

Although www.snthostings.com does not fall in DMCA jurisdiction, Some of our servers, especially the one located in the USA, do, so in case, if we do receive any DMCA request, we will give plenty of time to resolve any DMCA request. Failure to do so will result is suspension.

Copyright

Use of our services to infringe upon any copyright or trademark is prohibited. The offer of sale of any counterfeit
merchandise of a trademark holder will result in the immediate termination of your account. Any account found
to be in violation of another’s copyright will be expeditiously removed, or access to the material disabled. Any
account found to be in repeated violation of copyright laws will be terminated from our servers.

Unacceptable material on Servers

• Topsites
• Child Pornography or Rape Videos( FBI / Police will pay you a visit )
• Public / Private Proxy Scripts
• Anonymizers
• Tor Servers
• IP Scanners
• Bruteforce Programs/Scripts/Applications
• Mail Bombers/Spam Scripts
• Escrow/Bank Debentures
• Investment Sites
• Prime Banks Programs
• MUDs/RPGs/PBBGs
• Bulk Email Scripts
• Bitcoin Miners

Account Security

It is your responsibility to ensure that scripts/programs installed under your account are secure and the
permissions of directories are set properly, regardless of the installation method. When at all possible,
set permissions on most directories to 755 or as restrictive as possible.

Any account that is found to be compromised may be disabled and/or terminated. If you do not clean up
your account after being notified by us of an ongoing issue, we reserve the right to keep your account(s)
disabled and a terms violation fee applied.

We reserve the right to migrate your account/data from one data center to another in order to comply
with applicable data center policies, local law or for technical or other reasons without notice.

Disk usage

Shared space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts.

We expressly reserve the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. We may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of our terms and conditions.

Resource usage

Dedicated IPs are only to be used for SSL-based websites only.

A user may not:

• Run stand-alone, unattended server-side processes at any point in time on the server.
• Run any software that interfaces with an IRC (Internet Relay Chat) network.
• Run Cron entries with intervals of less than 10 Minutes

Payment Agreements

This Web Hosting Agreement (“Agreement”) is between SnTHosting, and the person (individual or legal person) who’s signs up to the service (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of SnTHosting service.

Non-Payment/Service Interruption

Services interrupted for non-payment will be subject to a 10% late fee. Data stored on client’s services will not be available to the client until reconnection is established or alternative arrangements are made to the sole satisfaction of SnTHosting.

Clients services being deactivated for non-payment are subject to their data being destroyed seven days from suspension date. SnTHosting is not responsible for any data loss or damage to your business.

It’s the client’s responsibility to log in to the client area and to check for upcoming invoices and pay them on time, we do send out invoice reminders via email, please make sure that you have the correct email address on file and you are able to receive our emails in your inbox.

Charge-back & Disputes

Any charge backs against SnTHosting will occur a ( $30 Terms Violation Fee ). This must be paid to retrieve your data/backups.

This will result in immediate suspension of service with no guarantee of the service being re-activated. Any unauthorized charge-backs will not be granted any form of a refund and you ( the client ) will be blacklisted from our services. Any PayPal disputes will be deemed as a fraudulent act and all services on your account will be suspended until the case has been closed.

Debts

If your account accumulates debt, SnTHosting may at its own discretion pass your details to a 3rd party debt collection company or may sell your debt to a 3rd party. If your account is passed to a debt collection company or the debt is sold, then a fee of up to $100 may be applied.

SNTHOSTING MAY DISCLOSE ANY SUBSCRIBER INFORMATION TO DEBT COLLECTION AGENCIES WITHOUT FURTHER CONSENT OR NOTIFICATION TO THE SUBSCRIBER.

Price Changes

We reserve the right to change prices listed on www.snthostings.com, and the right to increase/decrease the number of resources given to plans at any time. We also reserve the right to change your subscription price to fall in-line with inflation.

Cancellations and Refunds

SnTHosting gives you a legit reason – initial 3 Day Money Back Guarantee. You can ask for a refund if you have a legit problem from our end.

There won’t be any refund for transaction fees that is levied by the payment gateway on your transaction.

Our 3 Day refund policy includes:

• Shared Hosting
• Seedbox
• Remote Desktop Protocol

Our 3 Day refund policy excludes:

• Cloud Servers
• Dedicated Servers
• Server Management
• SSL Certificates
• Customized services/orders

Dedicated servers are subject to being reclaimed and all content deleted if you fail to make payment on or before the due date. If you make a late payment we do not automatically reactivate virtual or dedicated servers.Refund Eligibility
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

Cancellation Process
You may terminate or cancel the Services by giving us written notice via the cancellation form provided, no less
than 5 days prior to the renewal date for your service(s). In such event, you shall be obligated to pay all fees and
charges accrued prior to the effectiveness of such cancellation.

Services for the full months remaining after the effectiveness of such cancellation shall not be refunded. Any request
to cancel the services will be auctioned instantly, once cancellation request has been placed, we can’t reverse the
request, you will have to re-order.

Disclaimer

SnTHosting shall not be responsible for any damages your business may suffer. SnTHosting makes no warranties of any kind, expressed or implied for services we provide. SnTHosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions.

In no event that SnTHosting will be held liable for any of the following:

• Damages due to unforeseen circumstances
• Equipment / Network / Bandwidth Issues
• IP Routing Issues
• Loss of Business
• Loss of Opportunity
• Loss of Reputation
• Loss of Earnings
• Loss of Data
• Act Of God
• Lock-Outs

End Of Life

Hosting related technology and services develop quickly and are constantly changing. Periodically some products become antiquated or deprecated due to major enhancements and/or because a third-party vendor has discontinued support or future development.

Although SnTHosting makes great efforts to maximize the life span of all its software and hardware, there are times when a product will be discontinued or reach its “end of life”.